Canadians embrace mobile banking as satisfaction improves: J.D. Power

TORONTO - Mobile banking adoption in Canada is on the rise with mobile banking usage among customers nearly doubling over the past three years, according to new data from J.D. Power.The J.D. Power 2017 Canadian Retail Banking Satisfaction Study measures customer satisfaction with retail banks in two segments: Big 5 Banks and Midsize Banks. In both segments, customer satisfaction is measured in seven factors (listed in order of importance): product; self-service; personal service; facilities; communication; financial advisor; and problem resolution.The inaugural Canadian Banking App Satisfaction Study, also released Thursday, measures overall satisfaction with mobile banking applications based on five factors (in...