CallCentreAnywhere brings in $12M for Telus

TORONTO - Telus today announced the launch of CallCentreAnywhere, its new contract multimedia contact centre. Billing it as “a full-featured, on-demand IP contact centre solution that eliminates capital costs, cuts... Continue Reading

CMG’s CBC lockout update

TORONTO - The Canadian Media Guild has met with federal labour minister Joe Fontana to ask for the appointment of a special mediator to try and end the lockout of... Continue Reading

CSR signs up thousands

TORONTO – Canadian Satellite Radio has pre-signed over 3,000 customers interested in subscribing to satellite radio, the company announced this morning. In the press release, CSR re-confirmed its service is... Continue Reading

MARKETING: Global goes guerilla

TORONTO – With a company-wide push to emerge from its distant second-place spot in the TV ratings, Canadians will see Global Television get creative when marketing its fall programming this... Continue Reading

Windsor first to launch 311

WINDSOR – On Monday morning Windsor, Ontario, became the first city in Ontario to launch a 311 customer service system.Windsorites now have a single, easy-to-remember access point for city services,... Continue Reading