Adara customizes UTS solution for Tier 1 cable operator

TORONTO - Adara Technologies says that it is working with a large, unnamed Tier 1 North American operator with multiple million subscribers to provide its Utilities and Tools Suite (UTS) solution in order to improve service visibility and customer support. Among the utilities within Adara’s UTS suite are web-based, real-time graphical geo-mapping of CPE diagnostics, which provide a regional dashboard summary with drill-down features that remotely reveal critical data from devices in each customer home.Adara said that while its primary customer base are Tier II and III cable operators, it was approached by this MSO to “carve out” a stand-alone solution...