CRTC backs CCTS, releases details of review

OTTAWA-GATINEAU – The CRTC reaffirmed its support for the Commissioner for Complaints for Telecommunications Services (CCTS) on Wednesday after releasing the full details of its review of the telecom consumer agency.“Following an extensive review, we are satisfied that the CCTS is doing a good job of resolving complaints on behalf of consumers and small businesses,” said Leonard Katz, the CRTC’s vice-chairman of telecommunications, in a statement. “An independent agency like the CCTS is an essential intermediary in a market where competition is growing by the day and the majority of telecommunications services are no longer regulated.”The Commission approved the agency’s structure,...