CCTS membership mandatory for all telcos, says CRTC

OTTAWA – All Canadian telecom service providers must join the CRTC’s Commissioner for Complaints for Telecommunications Services (CCTS) for a period of five years, the Regulator ruled on Wednesday.After a hearing this week to review the independence and effectiveness of the CCTS, whose existing membership decision is set to expire later this month, the CRTC issued a rare bench ruling immediately after the hearing ended which dictated that “all residential and small business consumers that obtain forborne telecom services in Canada, including those that receive services from TSPs that do not have more than $10 million in revenues, should benefit...