WSPs charging for service calls may be violating Wireless Code, says CRTC

OTTAWA – The CRTC wants the country’s wireless service providers (WSP) to ‘fess up by the end of this month whether or not they are making customers pay for service calls.In a letter addressed to all WSPs dated April 2nd, the Commission said that it is aware of incidents where some carriers have been charging for certain client service calls, a practice that may run afoul of the Wireless Code. For the purposes of this request, the Regulator is defining a customer service interaction fee to include any charges to customers when they contact their service provider to discuss or ask questions regarding...