Wireless providers must notify customers twice before disconnecting for non-payment: CRTC

OTTAWA – Wireless customers who fail to pay their bills must receive two notices that they will lose their service before they actually do so, the CRTC has confirmed.Responding to an application filed by Rogers Communications in February that the notice requirement in the Wireless Code does not apply to service suspensions, the Commission ruled Friday that the notice requirement does, in fact, apply to both suspensions and disconnections. The decision is consistent with the Commissioner for Complaints for Telecommunications Services’ interpretation of the disconnection provisions of the Wireless Code.The Wireless Code requires wireless service providers (WSPs) to give two separate...