Wireless providers, CRTC, must help protect Canadians from unwanted premium text services
OTTAWA – Canada’s wireless customers need better safeguards to protect against expensive premium text messaging services, according to a new report released Wednesday from the Public Interest Advocacy Centre (PIAC).The report, Paying a Premium: Consumers and Mobile Premium Services, includes the results of focus groups with consumers who had experiences with mobile premium services, also known as premium text messaging services, plus a review of industry self-regulation and practices.PIAC counsel and report co-author Janet Lo said that consumers continue to report numerous problems with mobile premium services, ranging from unauthorized subscriptions to unsuccessful unsubscription, and difficulty disputing charges for these third party...
To view the full content, please sign up for a subscription.
Already a member? Log in.