Wireless network issues taint customer’s perception of carrier; fuel churn: J.D. Power

Videotron, Telus Mobility, SaskTel rank highest in respective segmentsTORONTO – As Canadians hold on to their wireless devices longer, their growing appetite for heavy data-based websites and apps is impairing the performance of wireless networks, which in turn fosters a negative brand image of their wireless carrier, according to a new J.D. Power report.The 2018 Canada Wireless Network Quality Study measures Canada’s wireless carrier networks performance in metro and rural Canada, and provides an overview of Canadians’ wireless usage patterns, data plan preferences, and more. Fielded in February-March 2018, the study was conducted online in English and French and is...