OTTAWA – Wireless services and their providers topped the list of approximately 3,700 complaints received by Canada’s Commissioner for Complaints for Telecommunications Services (CCTS) last year.
In its annual report, which covers the period from August 2009 through July 2010, the organization noted that the majority of complaints pertained to cellphone contracts and billing. Of the 3,747 complaints that it accepted last year, Bell (including Virgin and Solo) had 1,661; Rogers (including Fido) had 782; and Telus (plus Koodo) had 716.
“The wireless business has the highest rate of growth, the greatest pace of change, and the greatest degree of complexity – at least at a retail level”, said Commission head Howard Maker, in a statement. “With the recent launch of several new wireless service providers, and the anticipated entry of even more carriers in the near future, we can expect this trend to continue.”
CCTS is an independent organization dedicated to working with consumer and small business customers and participating Canadian telecommunication service providers to resolve complaints relating to most deregulated retail telecommunications services.
Since July 2007, it has provided an independent mechanism for resolution of complaints about deregulated local and long distance telephone services, wireless service and Internet access, including billing errors, compliance with contract terms and commitments, service delivery, credit management and collections issues.
