Wireless complaints on the rise, according to CCTS

OTTAWA – Wireless services and their providers topped the list of approximately 3,700 complaints received by Canada’s Commissioner for Complaints for Telecommunications Services (CCTS) last year.In its annual report, which covers the period from August 2009 through July 2010, the organization noted that the majority of complaints pertained to cellphone contracts and billing. Of the 3,747 complaints that it accepted last year, Bell (including Virgin and Solo) had 1,661; Rogers (including Fido) had 782; and Telus (plus Koodo) had 716.“The wireless business has the highest rate of growth, the greatest pace of change, and the greatest degree of complexity – at least at a...