Wireless Code Review: Why the code is only just a good start

By Perry Hoffman

GATINEAU – With bill shock, data overages and problematic trial periods still issues, consumer groups told the CRTC, as it kicked off its review of the Wireless Code of Conduct on Monday, that the code needs tightening.Speaking on behalf of a number of organizations, the Public Interest Advocacy Centre (PIAC) reminded commissioners the Canadian wireless market is concentrated among a few providers and even with the provisions of the wireless code, it’s still too difficult for consumers to switch providers if they wish.“Because we have three providers with well over 90% in almost all markets, a few with four but...