Wireless Code Review: Overage fees per device "offend" the spirit of the code; disabled need more help

By Perry Hoffman

GATNEAU – Groups representing deaf, hard of hearing, the blind and the deaf-blind communities told the CRTC today the Wireless Code of Conduct needs to be better tailored to their specific needs.Specifically, the Deaf Wireless Canada Committee (DWCC) suggested videos in both American Sign Language (ASL) and Quebec Sign language (LSQ) be made to explain key contract terms. In its presentation, the association pointed to terms such as prepaid, post paid, data plan, data overages, unlocking devices, CCTS (Commission for Complaints for Telecommunications Services) and CRTC as examples. One of the problems though is that creating these videos costs money....