Wireless Code: Commission worries customers are being overcharged

By Perry Hoffman

GATINEAU – CRTC commissioners said they are concerned Canadian wireless companies are overcharging their customers when the device subsidy is paid off and there isn’t a corresponding drop in their monthly bill. On Tuesday morning during day two of the Wireless Code of Conduct hearing, chairman Jean-Pierre Blais wondered if Telus customers who have paid off their device subsidy will see a reduction in their monthly bill. The company said it doesn’t happen automatically and consumers have to request it. David Fuller, chief marketing officer at the “future is friendly” wireless operator, said customers can see a bill reduction, but...