Wireless Code addresses major consumer complaints: restrictive three-year contracts, bill shock

OTTAWA-GATINEAU – The CRTC’s new Wireless Code issued today allows consumers to cancel their mobile wireless contracts after two years even if they have signed on for a longer term, and also places caps on data overage and roaming charges. The code, which will apply to new wireless contracts beginning December 2, 2013, requires wireless service providers to cap data overage charges at $50 and national and international roaming charges at $100 within a single monthly billing cycle. Additional charges cannot be added without a consumer’s consent. The Commission says capping these charges is the best way to address the...