TORONTO – Wind Mobile’s complaint to the CRTC over its customers’ dropped calls due to so-called “hard handoffs” is not something the Commission needs to deal with, says Rogers Communications.As reported by Cartt.ca, Wind wants the Commission to grant it soft handoffs so that its customers aren’t hung up on as they move beyond a Wind network zone as they talk. A hard handoff, for example, means a Wind customer call is cut off as she moves out of out of a Wind network zone into a Rogers area, which is Wind’s roaming partner. A soft, or seamless, handoff would...
