Internet outages across Canada were reported just after 9 a.m. ET Wednesday morning from users of Bell, Telus and Rogers, as well as third-party ISPs, according to Downdetector.ca.
Downdetector received outage reports from users for Bell, Bell Aliant, Bell MTS, Lucky Mobile, Virgin Mobile, Rogers, Fido, Chatr, Telus, Koodo, Public Mobile, Videotron, Freedom Mobile, Fizz, SaskTel, Cogeco, Eastlink, TekSavvy, Execulink, CIK Telecom, and others.
Bell’s Facebook page acknowledged the outage, saying “Some customers in Ontario and Quebec may be experiencing an Internet service interruption. We are working to restore service as quickly as possible. Thank you for your patience.”
Telus’s service status webpage indicated the failure of wireless and wireline services in Eastern Canada.
As of 10:30 a.m. ET, Rogers’s support page reported no outages across all of its services nationwide. There was no acknowledgement of outages earlier in the morning.
Update: Rogers spokesperson Zac Carreiro contacted Cartt.ca via email to say the outages reported had no impact to its networks.
“On DownDetector, part of its methodology is to source social media, which can oftentimes mis-indicate problem,” Carreiro wrote, giving an example of an X post talking about the Bell internet outage with a #Rogers hashtag included.
According to downdetector.ca, 5,248 people this morning reported problems with Rogers during the peak outage period, 146 with Fido, and about a dozen with Chatr.
Update 2: Bell internet service is slowly coming back online Wednesday morning.
Update 3: Before noon ET, Telus had changed its service status webpage to indicate the outage was caused by a partner carrier network outage that had resulted in the failure of its PureFibre East Internet services.
Update 4: When contacted for comment, a Telus spokesperson responded via email to say “Due to a Bell network disruption, some TELUS customers in Eastern and Atlantic Canada experienced an internet and wireless outage this morning beginning around 9:30 a.m. ET. Services have been fully restored since 11 a.m. ET. Any customers who continue to experience connectivity issues are advised to reboot their devices.”
Update 5: Bell posted an update on its community forum website just before 1:30 p.m. ET saying its internet and mobility service interruption had been resolved, with services fully restored as of 11 a.m. ET.
“We would like to apologize for the disruption our customers experienced earlier today due to an internet outage,” the Bell post said.
“Bell conducted an update that impacted some of our routers,” it explained. “We rolled back the update to quickly restore services.”
Customers still experiencing issues are advised by Bell to reboot their modem by unplugging it and then plugging it back in after a couple of minutes.
