Cable & Telecom

Waterloo’s OpenText deploys its CEM with Brazilian carrier

WATERLOO, Ont. – OpenText today announced TIM Cellular, a leading provider of wireless services in Brazil, has deployed the Canadian company’s Customer Experience Management (CEM) solutions to digitally transform invoicing processes.“With the new integrated e-invoicing system, the company’s 18 million post-paid customers can now access telecom bills from preferred digital channels and devices on demand. This has increased adoption of digital invoicing by more than 50% year-over-year,” reads the OpenText release.TIM is now processing nearly three million invoices every 48 hours, with PDF versions of invoices delivered to customers in less than three seconds, it adds.With the news software, “we...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.