WATERLOO, Ont. – OpenText today announced TIM Cellular, a leading provider of wireless services in Brazil, has deployed the Canadian company’s Customer Experience Management (CEM) solutions to digitally transform invoicing processes.
“With the new integrated e-invoicing system, the company’s 18 million post-paid customers can now access telecom bills from preferred digital channels and devices on demand. This has increased adoption of digital invoicing by more than 50% year-over-year,” reads the OpenText release.
TIM is now processing nearly three million invoices every 48 hours, with PDF versions of invoices delivered to customers in less than three seconds, it adds.
With the news software, “we are achieving 52% year-over-year growth in digital invoicing,” said Washington Almeida, CIO, TIM. “We expect to double the number of electronic invoices we deliver every year. Customers are embracing the solution because they want to manage their accounts in more personalized ways that fit into their digital lifestyles.”
OpenText is helping TIM Cellular “deliver invoices through an intelligent, connected approach that makes bill paying easier and provides customers with account information anytime, anywhere from any device,” added Muhi Majzoub, executive vice president of engineering, OpenText.
TIM is using OpenText Content Suite Platform, Exstream, Portal and Web Experience Management to digitize invoicing.
