VOIS refuses to rejoin CCTS; CRTC to step in, again

OTTAWA – Delinquent telecom service provider VOIS Inc. has failed to rejoin the Commissioner for Complaints for Telecommunications Services (CCTS), contrary to a mandatory order from the CRTC last month requiring it to do so.Participation in CCTS is a regulatory requirement imposed on telecommunications service providers by the CRTC. CCTS terminated VOIS’ participation in August 2016 for failing to co-operate with its complaint resolution process, including ignoring binding recommendations regarding six separate customer complaints.After a public proceeding on April 27, the CRTC ordered VOIS to re-join CCTS by May 29, subject to any specific requirements imposed by CCTS. CCTS said...