VOIS deemed in breach of obligations to customers, CCTS

OTTAWA - Alberta-based telecom service provider VOIS is in breach of its obligations to customers and to the Commissioner of Complaints for Telecommunications Services (CCTS).The CCTS said this week that it issued a recommendation in May 2014 after investigating a customer complaint about VOIS, requiring that company to credit the customer $640 for early termination and late payment fees deemed illegitimate. VOIS didn’t respond to the recommendation, meaning, under the CCTS procedural code, it was deemed to have accepted it. Both the customer and CCTS believed that it had done so, but in June 2015, the customer contacted CCTS to report that...