VOIS continues to violate legal, regulatory obligations: CCTS

OTTAWA - Alberta-based telecom service provider VOIS is continuing to ignore its obligations to its customers, the CRTC, and the Commissioner of Complaints for Telecommunications Services (CCTS), says the CCTS.In October 2015, CCTS announced that VOIS had failed to refund $640 in fees it had improperly charged to a customer. CCTS had instructed VOIS to refund this money following an investigation of the customer’s complaint.The CCTS then issued a decision in the investigation of another complaint from a VOIS customer in November. In that case, the customer was contacted by a collections agency demanding payment of $208 allegedly owing to...