MANY BUSINESSES with existing VoIP capabilities spent 2009 fortifying the proportion of their total voice capabilities dedicated to IP, often at the expense of expanding VoIP capabilities to new locations. But according to In-Stat, VoIP penetration among US businesses will increase rapidly over the next few years, reaching 79% by 2013, compared to 42% at the end of 2009.
In its research report US Business VOIP Overview: Optimization Trumps Expansion, the market research firm also found that 41% of businesses with VoIP capability have no legacy TDM voice services, compared to 34% in 2008.
“VoIP adopters have a good understanding of the cost savings associated with VoIP, and have oriented their limited budgets to optimizing efficiency and savings by replacing legacy TDM voice solutions,” said In-Stat analyst David Lemelin, in a news release. “With businesses opening up fewer new locations than we have seen in recent years, much of this current investment is occurring at headquarters locations where efficiencies and savings can be maximized.”
In-Stat also found the following:
– Hosted IP Centrex has now surpassed Broadband IP Telephony as the leading revenue-generating, carrier-based business VoIP solution;
– 33% of businesses that have already deployed VoIP solutions report that recent economic conditions have caused them to slow additional deployment plans, compared to 30% reporting no change in plans;
– Broadband IP Telephony revenues continue to grow and will more than double by 2013, compared to 2008. This growth will be fueled by single-user applications among increasingly distributed and mobile workforces.
