Cable & Telecom

Videotron introduces 30-day, money-back guarantee

MONTREAL – Videotron has introduced a new business policy offering a 30-day full-satisfaction-or-money-back guarantee on all of its services and products.Effective immediately, customers who are not fully satisfied will be entitled to a refund of the cost of the equipment and the monthly fee within 30 days following product installation or activation.  Videotron said that it will also cover the cost of the technician’s visit if it is necessary to cancel the service.“We have such strong confidence in our products and services that we are prepared to guarantee each and every customer full satisfaction,” said president and CEO Robert Dépatie,...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.