Video quality monitoring is key to meeting consumers' expectations: survey

SAN JOSE, CA – Video quality monitoring continues to be central to cable operators who were pioneers in video, yet they don’t feel they currently have the right tools implemented to accurately measure video quality from the customers’ perspective, according to a recent study released Monday. Cable operators also indicated that service quality problems are one of the main reasons for customer support calls, resulting in a significant reason for customer churn, states the 2007 Cable Operator Video Quality Study, conducted by Multimedia Research Group, Inc. for Symmetricom Inc., which provides video quality monitoring services. Specifically, the study found that...