UPDATED: Telecom complaints drop 17% in 2013-2014, but contract concerns more than double: CCTS report

OTTAWA – Canadians’ complaints over their telecom and Internet services fell for the first time in the seven year history of the Commissioner for Complaints for Telecommunications Services (CCTS), but Commissioner Howard Maker stopped short of calling it a trend.“From our examination of other statistics… we are cautiously optimistic that the industry as a whole is becoming more focused on customer issues and on how it addresses customer problems”, Maker wrote in the 2013-2014 annual report, called ‘Driving Positive Change’, released Tuesday.The CCTS received 11,340 customer complaints in 2013-14, down 17% from 13,692 in 2012-13, and successfully resolved 87% of...