UPDATED: CRTC to overhaul competitor quality of service regime; PIAC says re-sellers’ customers should “rejoice”

OTTAWA – The CRTC said Friday that the current competitor quality of service (Q of S) regime must be updated to keep pace with Canadians’ increasing reliance on broadband and mobile wireless services.In TRP CRTC 2018-123, the Commission determined that additional regulatory oversight is necessary for all providers of both aggregated and disaggregated wholesale high-speed access (HSA) services, and that these services should be included in a competitor Q of S regime. It added that the large incumbent local exchange carriers’ (ILECs) wholesale services and processes that are subject to the current competitor Q of S regime should no longer be included in such...