Cable & Telecom

TV Code comes into effect Friday

Best practices made must-practicesGATINEAU - As of Friday, the CRTC’s Television Service Provider Code will come into effect, the Commission reminds in a press release issued this morning.“The Code was created to help Canadians make informed choices about their television service provider and resolve disputes in a fair and effective manner,” says the release.Starting September 1st, television service providers must:•          Provide customers with a Critical Information Summary and a copy of the agreement which includes a list of channels or packages they subscribe to, their monthly charges for services, the commitment period and how to file complaints.•          Clearly set out...

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.