TSPs must give customers four business days notice of disconnection, says CRTC

OTTAWA – The CRTC has tweaked the disconnection practices between telecommunications service providers (TSPs) in an effort to mitigate the impact of potential disconnections on Canadian end-customers.The Commission said Thursday that TSPs must, as a condition of offering and providing any telecommunications services, notify both it and end-customers at least four business days in advance of any disconnection of services by an underlying Canadian carrier or a non-carrier that the service provider relies on to provide services to end-customers.In addition, TRP CRTC 2017-235 directed service providers to use the CRTC’s informal and formal dispute resolution services, as appropriate, to help...