TPIA: New QoS rules to be implemented for wholesale high-speed internet

By Denis Carmel GATNIEAU – In a wholesale regime, competitor Quality of Service (QoS) is an important factor to ensure the incumbents provide a consistent level of quality for processes associated with installations and repairs so competitors receive a level of service which enables them to compete effectively and to provide service to their end users efficiently. With the ability for the Commission to issue administrative penalties, the focus is now on measuring and reporting rather than relying on complaints and imposing rate rebates. The Commission had determined that the CRTC Interconnection Steering Committee (CISC) Business Process Working Group was...