OTTAWA – The CRTC has received 108 complaints since October 2009 about the Internet traffic management practices (ITMPs) used by the country’s Internet service providers.
In a new status report released Tuesday, the Commission broke out the complaints by 'ITMP disclosure complaints', which are those related to whether the Internet service provider has disclosed information on its website or in customer materials about any ITMPs it uses; 'ITMP usage complaints', which are those related to the effect of ITMPs on customers; and 'non-ITMP complaints', which are complaints that are determined not to be related to an ISP’s use of an ITMP but pertain to other Internet-related issues such as the speed of Internet service or billing issues. The latter are forwarded to the Commissioner for Complaints for Telecommunications Services (CCTS).
From October to December 2011, the CRTC closed 48 complaints while 14 were still active. It forwarded 18 complaints to the CCTS.
