OTTAWA – The CRTC received 39 new complaints in the first quarter of 2012 about the Internet traffic management practices (ITMPs) used by Internet service providers.
In its latest status report, the Commission noted that the vast majority of the complaints centred on ITMP usage, which are complaints related to the effect of such practices on customers.
At March 31, 2012, the CRTC still had 8 active complaints but had closed 27. Closed complaints include complaints where Commission staff determined that the ISP is compliant with the CRTC’s policies, or the ISP has come into compliance subsequent to the complaint, and therefore the complaint is resolved; complaints that have been closed due to insufficient information received from the complainant; and complaints related to practices other than an ISP’s use of ITMPs.
It forwarded 19 complaints to the Commissioner for Complaints for Telecommunications Services (CCTS) this quarter.
