The Wireless Code of Conduct: Is the Sky Falling?

By Howard Maker

On December 2, 2013, the CRTC launched the Wireless Code of Conduct. CCTS, the telecom industry’s independent, impartial complaint-handling body, was asked to administer it – to apply the rights and obligations it affords consumers and service providers, as well as track breaches and report them publicly. We’ve been doing so, and the number of breaches is on the rise.In our Annual Report last fall, we detailed the first eight months of Code activity (to July 31, 2014). We identified 30 violations by service providers. The biggest category of concern was failure to provide customers with documents required by the...