The promise of "taking the ladder off the truck just once"

By John Bugailiskis

MISSISSAUGA – When it comes to the connected home and on-demand entertainment, today’s customer expects a “flawless experience,” but delivering that, with minimal disruption, means carriers must take a proactive approach to network maintenance.In his keynote address at the Commtech East Show in Mississauga, James Myles (right), Rogers Communications director, service assurance GTA East, outlined how Proactive Network Maintenance (PNM) and data collection is evolving – and changing the game.New architecture solutions, remote PHY, GPON, vCCAP and full duplex DOCSIS all create new possibilities to deliver new services to the customer. As a result there are now new performance indicators,...