The Cartt.ca Interview: CRTC chairman Jean-Pierre Blais talks #talktv, communicating, and outcomes

AT THE 2013 Canadian Telecom Summit, just a day after the CRTC released its Wireless Code of Conduct, Commission chairman Jean-Pierre Blais told delegates, essentially, what’s good for your business should be good for the customer – and vice versa.In his June 4 speech, he quoted Mary Kay Ash, the enormously successful founder of Mary Kay Cosmetics – a brand built on direct personal relationships who said: “Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people."Blais went on to note: “Mary Kay understood that paying close attention...