Telus wins Vancouver telephony contract

VANCOUVER – The city of Vancouver has awarded Telus a contract to provide the city's new IP telephony system and contact centre suite. Through the $7 million deal, Telus will supply, install and support the Vancouver's new IP telephony system and contact centre suite, which will in turn support 200 City sites including City Hall, the 311 contact centre, the Vancouver Police Department, the Vancouver Fire and Rescue Department, the Vancouver Board of Parks and Recreation and the Vancouver Public Library. Telus' contact centre solutions will route calls for the city of Vancouver's new 311 contact centre, to be launched...