VANCOUVER – The city of Vancouver has awarded Telus a contract to provide the city’s new IP telephony system and contact centre suite.
Through the $7 million deal, Telus will supply, install and support the Vancouver’s new IP telephony system and contact centre suite, which will in turn support 200 City sites including City Hall, the 311 contact centre, the Vancouver Police Department, the Vancouver Fire and Rescue Department, the Vancouver Board of Parks and Recreation and the Vancouver Public Library.
Telus’ contact centre solutions will route calls for the city of Vancouver’s new 311 contact centre, to be launched in mid-2009. With the convenient 311 system, the city will be better able to aid citizens with enquiries for non-emergency services through a single contact number.
The city of Vancouver has invested in leading edge technology to improve customer service and will also realize cost benefits through this new service capability. The new system is based on the Cisco Unified Contact Center solution and 6,500 Cisco Unified IP Phones.
Telus was awarded the contract after an extensive RFP review process that began in May 2007. The implementation is expected to be complete in 2011.
