EDMONTON – Alberta Treasury Branches Financial has signed a three-year, $8.3 million contract with Telus to deploy the telco’s Internet protocol-based voice and data network services, as well as upgrading a 200-seat ATB Financial contact centre.
"The IP solution will improve network availability and response time for the voice and data applications that play a key role in providing the highest quality of service to ATB’s customers," says the press release.
The contract includes wide area network (WAN) and local area network (LAN) services, local access, long distance, high speed internet and data support services, as well as a call centre infrastructure solution.
With a centralized call processing voice and data application architecture, ATB Financial can increase its on-demand capacity at the same time as the overall efficiency of its network. Additionally, the IP-based infrastructure is providing the Edmonton-based organization with enhanced disaster recovery capabilities, providing full redundancy for its customer care contact centre.
