CALGARY – Telus Communications announced Wednesday the launch of HomePro, a new à la carte and subscription service that provides customers with access to in-person and 24/7 online tech experts to support almost every connected device in their home, according to a press release.
Telus says it has partnered with tech care company Asurion “to provide customers with device protection coverage and online support for everything from device setup, installation, troubleshooting and more.”
HomePro offers two monthly subscription plans: the HomePro Starter plan for $15 per month, which provides customers with 24/7 virtual (chat or phone) access to expert technical support and set-up for smart home devices; and the HomePro Plus plan for $25 per month, which includes the benefits of HomePro Starter plus device protection coverage on almost every device in customers’ homes, regardless of where or when it was purchased, the release says.
The HomePro subscription services also include a monthly membership to Amazon Prime at no cost, courtesy of Telus, it says.
HomePro Starter is available now across Canada, excluding Quebec. HomePro Plus will roll out across Canada in the coming months.
“In-person à la carte services are available for customers needing expert tech installations and setup of almost any device — from mounting a TV, to setting up Wi-Fi, to configuring a smart thermostat — without requiring a subscription,” the release says.
HomePro in-person services are currently available exclusively in Calgary. Telus says it plans to bring these services to more Canadian provinces in the coming months.
“The growth of smart home devices is rising rapidly, but most have dedicated apps, log-ins and compatibility challenges, and consumers are looking for a simple way to set up, manage and protect them,” said Dwayne Benefield, senior vice-president of mobility and home products and transformation at Telus, in the release.
“Our new HomePro service makes it easier for Canadians to maximize their smart home experience, regardless of how tech-savvy they are. HomePro offers customers peace of mind and comprehensive assistance for almost every technology-related challenge they could encounter in the home, all with an Amazon Prime membership included,” Benefield added.
