Telus International launches automation management platform Intelligent Insights

VANCOUVER — Telus International, a leading provider of digital customer experience solutions for global brands, announced today the launch of Intelligent Insights, which the company describes as “a tool-agnostic platform to monitor and manage robotic process automation (RPA) solutions and bots.” Intelligent Insights lets companies track their digital operations on a single platform to monitor effectiveness, cost savings and opportunities for innovation, says a press release. “Over the past year and a half, we have seen businesses significantly increase their spending on automated solutions to stay connected with their customers, ensure business continuity and realize efficiencies as a way to...