VANCOUVER — Telus International, a leading provider of digital customer experience solutions for global brands, announced today the launch of Intelligent Insights, which the company describes as “a tool-agnostic platform to monitor and manage robotic process automation (RPA) solutions and bots.”
Intelligent Insights lets companies track their digital operations on a single platform to monitor effectiveness, cost savings and opportunities for innovation, says a press release.
“Over the past year and a half, we have seen businesses significantly increase their spending on automated solutions to stay connected with their customers, ensure business continuity and realize efficiencies as a way to address challenges brought about by the pandemic,” said Jim Radzicki, chief technology officer at Telus International, in the release.
“This acceleration has resulted in a ‘bot proliferation’ and a rising dependence on these digital coworkers. Most organizations take advantage of multiple automated solutions to optimize performance and, although each solution offers its own unique benefits, using multiple providers can make it challenging to gain full oversight over siloed automation programs,” added Radzicki.
Intelligent Insights supports all major automation platforms, including Intelligent Telus International Assistant, Blue Prism, UiPath, Automation Anywhere and others. By facilitating a single, centralized “center of excellence”, Intelligent Insights “delivers cost savings opportunities based on the optimization it offers through license utilization across automation and bot management platforms,” reads the release.
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