TORONTO and CORK, Ireland – Telus International is buying Irish business process outsourcing firm Voxpro, the companies said Wednesday. Financial terms of the deal were not disclosed.
The Telus subsidiary is a global business process and IT outsourcing company boasting revenues of over $10 billion and 28,000 employees around the world.
The Ireland headquartered company, now operating as 'Voxpro – powered by Telus International,' provides customer experience, technical support and sales operations solutions to international customers.
With locations in Folsom, California and Athens, Georgia, the partnership grows Telus International's U.S. footprint, providing a more comprehensive onshore offering to existing and prospective customers, reads the news release. In addition, Voxpro's European operations will add new service delivery centers in Ireland, while also expanding Telus International's presence in Bucharest, Romania and Manila, Philippines.
“This is a partnership of likeminded organizations focused on providing world-class brand experiences for our clients and their customers," said Telus International president and CEO Jeffrey Puritt, in the release. "Together, we provide a truly differentiated offering in the marketplace designed to meet our fast-growing partner demands for more locations, flexible and agile support structures, and highly engaged multilingual team members committed to customer service excellence."
Approximately 2,700 Voxpro employees will join Telus International.
"We couldn't be more proud to find a fabulous partner like Telus International – a company that shares our entrepreneurial spirit and relentless desire to redefine and disrupt the outsourcing industry when it comes to serving the customer experience needs of such important brands”, added Voxpro co-founder and CEO Dan Kiely. “As part of the Telus International family, we will continue to build our thriving culture focused on putting our team members and customers first."
