Telus, CRTC, strike balance on use of automated calls

OTTAWA-GATINEAU – Telus is not violating the country’s unsolicited telecommunications rule by using automated calling devices, the CRTC has determined after an investigation.Automated calling devices are used to dial telephone numbers and automatically deliver a pre-recorded message. The CRTC’s Automatic Dialing and Announcing Device Rules prohibit telemarketers from using these devices to sell or promote a product or service unless a consumer has consented to be called by them. Telus has used these devices to notify its prepaid mobile customers of an actual or imminent service interruption and how to purchase more minutes to avoid such an interruption. “We are pleased that Telus acted swiftly...