Cable & Telecom

Telus asks customers to help stop voice-mail hacking

VANCOUVER – Saying it's detected an increase in voice-mail hacking recently, Telus is urging customers to protect themselves from attempts to use this scam to make long distance calls at customers' expense. While businesses are usually the prime target for this type of fraud, residential customers should also take precautions, said the company. "In a nutshell, fraudsters attempt to hijack the system by exploiting people's tendency to use simple passwords and leave the default manufacturers' passwords in place on their voice mailboxes," said Gene McLean, Telus chief security officer. "They try to make overseas calls using voice mail systems' through-dialing...