NEW YORK — Telstra announced today the appointment of Eric Dalessio (above) as vice-president of customer service delivery for the Americas.
In this role, Dalessio is “responsible for driving digital transformation and business growth across the region while playing a key role in redefining the Telstra customer experience,” reads a press release announcing his promotion.
Dalessio has worked for Telstra for 20 years, “holding a range of leadership positions within the operations department and successfully managing several large-scale global projects to reinforce Telstra’s position as a leading network solutions provider,” according to the release.
His new appointment comes at a time “when customer expectations of a network service provider are higher than ever, in terms of response times, creative solutions and ongoing support,” the release says.
“To meet and exceed these expectations, Dalessio and his team will work across the enterprise and wholesale business to identify new ways to onboard and use Telstra’s digital tools, efficiently manage service and delivery teams, and work with customers as a true business partner for long-term growth.”
“Customers today expect, and deserve, more and Telstra is committed to redefining the customer experience by investing in the infrastructure necessary to continually build on our expertise and solutions,” Dalessio said in the release.
“We’re revamping every aspect of our service approach — from engagement and billing to pricing and communications — with every decision based solely on reaching a positive customer outcome.”
Noah Drake, Telstra’s president for the Americas, said customer service has expanded to play “an increasingly critical role” in the company’s business operations.
“Eric inherently understands what our customers need and he’s intimately familiar with every aspect of our key business processes. That’s the right combination for driving true transformation and long-term growth,” Drake said.
Photo provided by Telstra.
