Telecommunications complaints spike up after three years in decline, says CCTS

Internet complaints on the rise; PIAC wants a new code of conductOTTAWA – The Commission for Complaints for Telecom-television Services (CCTS) said today it saw an 11% increase in the number of complaints received from Canadian telecom customers in 2016-17, a turnaround of a three-year trend of declining complaints.While Canadians continue to complain most often about their wireless services, they represent a declining proportion of all complaints to the CCTS, says the organization in its press release. What’s on the rise, however, are consumer complaints about their broadband services.“The CCTS is the administrator of the CRTC’s Wireless Code, and reports...