Telecom, Television complaints down 26%, CCTS mid-year report says

OTTAWA – Canadian consumer complaints made to the Commission for Complaints for Telecom-television Services (CCTS) are down 26%, according to CCTS’s mid-year report, which covers the timeframe between Aug. 1, 2021, and Jan. 31, 2022. During this period there were 6,682 complaints accepted and 6,655 complaints concluded, according to the report. Of the complaints concluded, 797 were closed, 5,857 were resolved and 1 recommendation was accepted. “We continue to observe problems with service providers failing to disclose important information to their customers when signing up for a new phone, internet or TV service,” said CCTS Commissioner and CEO, Howard Maker,...