Telecom Sales Practices: Why you need to know what "suitability" and "aggressive" mean

GATINEAU – If we may paraphrase some of the reaction by TekSavvy, Tbaytel and Eastlink representatives Wednesday morning in front of the CRTC it would be: "It seems strange to mandate us to continue being nice to our customers."These three smaller independents (respectively, a wholesaler, a municipally owned telco and a regional wired and wireless carrier) also all had the same story to tell when it came to the dubious sales practices which have been so far outlined by consumers during the CRTC’s Telecom Sales Practices hearing this week in Gatineau: “It ain’t us.”As often happens in public proceedings like...