Telecom Policy Review: Don't scrap win-back rule, Vonage says

OTTAWA – The federal government should not heed the recommendation of the telecom policy review panel to scrap the win-back rule, says Vonage Canada. Understandably, the VoIP pioneer wants to keep the rule prohibiting incumbent telcos from contacting customers who’ve left for competitors, such as Vonage, within 12 months. “The win-back rule has been an effective and necessary measure to combat the strong market players’ dominance and give newer, smaller entrants an opportunity to compete against the monopoly telephone companies,” says Bruce Robertson, director of marketing programs, Vonage Canada. Vonage is on the whole pleased at the thrust of the...