Cable / Telecom News

Telecom issues drop 25% from last year, watchdog report says


Wireless issues top the list with largest share of complaints By Ahmad Hathout OTTAWA – A watchdog that fields telecommunications complaints said in a report released today that Canadian complaints about their services have dropped 25% compared to the same period last year, with wireless taking the top spot for issues and with some trending issues that one advocate said are "disturbing." All telecommunications services recorded by the Commission for Complaints for Telecom-Television Services reported declines in complaints for the 2021-2022 year compared to the previous 2020-2021 period. The CCTS said it resolved 88% of complaints, often within 30 days....