Telecom, Internet gripes lead 73% surge in complaints to CCTS

OTTAWA – Complaints to the Commission for Complaints for Telecom-television Services (CCTS) shot up 73% over last year, led by Canadian wireless customers’ grievances over non-disclosure or inaccurate information about their terms of service.In its mid-year report released Tuesday, CCTS said it accepted 6,849 complaints between August 1, 2017 and January 31, 2017, up by more than 2,800 from the 3,955 complaints that it received in the same period a year earlier.While CCTS began accepting TV complaints on September 1st, it received only 846 complaints that contained TV issues. Of those, 230 were solely about TV; in the others, TV...